DRAFT — for review by a licensed attorney before acceptance by any paying customer.
Bookd is a software platform for service businesses ("Tenants") that provides business websites, online booking, client management, electronic agreements, payment facilitation, automated communications, and AI-assisted features. These Terms are an agreement between Bookd and the Tenant. Tenants' own customers ("Clients") are governed by the Tenant's terms, not these.
You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. Accounts are for one business entity; you may not share, resell, or transfer an account without our written consent. We may suspend accounts that violate these Terms, create risk for us or others, or remain unpaid.
You own your data. Business content, client records, conversations, agreements, and files you or your Clients submit remain yours. You grant us a license to host, process, display, and transmit that data solely to operate and improve the service.
You are responsible for your Clients. You represent that you have the right and any required consents to submit your Clients' information to the platform, that you will use client data lawfully, and that your own privacy practices are accurately disclosed to your Clients. Bookd processes Client data on your behalf as described in the Privacy Policy.
The platform provides tools to generate and electronically sign service agreements between you and your Clients, intended to comply with the U.S. ESIGN Act and California UETA. Templates are starting points, not legal advice. You are solely responsible for the content, enforceability, and legality of agreements you send, and for reviewing them (ideally with your own attorney) before use.
The platform includes AI-assisted features (including a client-facing chatbot and internal assistants). AI output can be inaccurate, incomplete, or inappropriate despite safeguards. You are responsible for reviewing AI-configured content (greetings, knowledge entries, automated replies) and for the accuracy of information your chatbot presents to your Clients. Pricing and availability presented by the chatbot are drawn from data you maintain; keep it current. AI features are provided as-is and may be modified or withdrawn.
You will not use the service to: violate law; send spam or communications without required consent; upload malicious code; infringe others' rights; misrepresent your identity or business; process payments for prohibited or high-risk categories under Stripe's rules; attempt to access other tenants' data; or probe, disrupt, or reverse-engineer the platform.
The platform sends transactional emails (and, where configured, automated communications to your Clients) on your behalf. You are responsible for having the necessary consent to contact your Clients and for the content of automated messages you configure.
We aim for high availability but do not guarantee uninterrupted service. We may modify features with reasonable notice for material changes. Support is provided on a commercially reasonable basis via your onboarding representative.
You may stop using the service at any time; termination does not entitle you to refunds of prepaid fees. We may terminate or suspend for breach, non-payment, legal risk, or discontinuation of the service (with reasonable notice and a data-export window in the case of discontinuation). Upon termination we will make your data available for export for 30 days, after which we may delete it.
The platform, its software, design, and branding are ours or our licensors'. These Terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. Feedback you provide may be used without obligation.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, THAT AI OUTPUT WILL BE ACCURATE, OR THAT AGREEMENTS GENERATED WILL BE ENFORCEABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE FEES YOU PAID US IN THAT PERIOD (OR $100 IF YOU PAID NONE). Some jurisdictions do not allow certain limitations; these apply to the fullest extent permitted.
You will defend and indemnify Bookd against claims arising from: your content and data; your agreements with and conduct toward your Clients; your violation of law or these Terms; and disputes between you and your Clients.
These Terms are governed by California law. Disputes will first be attempted through good-faith negotiation, then mediation; unresolved disputes will be settled by binding arbitration in Los Angeles County, California. Either party may seek injunctive relief in court for IP or data-security matters.
We may update these Terms; material changes will be notified via the service or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
Via your onboarding representative.